General Information

Standard Terms & Conditions

1.Package Price
Prices correct at time of invoicing and are based on current airfares, taxes, hotel rates and the current rate of exchange. Prices are subject to change until full payment is received by the Company. The Company reserves the right, without prior notification, to adjust prices in accordance with increases in airfares, air fuel taxes, government and/or airport taxes and in the event of any currency and/or price adjustments, which may become effective up to the date full payment is received by the Company. 
PLEASE NOTE THAT SOUTH AFRICAN CITIZENS QUALIFY FOR A DIFFERENT PRICE

2. Responsibility
The Company and their associated companies and agents, act as an intermediary only in producing and booking various travel arrangements, and on condition that they will not be liable for any injury, damage, loss, accident, delay or any other irregularity that may be occasioned by any defect in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in conveying the passenger, carrying out the arrangement of the tour or otherwise in connection therewith. The passenger tickets in use by the airline or charter when issued shall constitute the sole contract between the airlines or charter and the purchasers of those tickets and/or passenger. The Company makes every effort to ensure that all arrangements and services connected with your travel arrangements will be carried out as specified in the most efficient and effective way possible. However, being intermediaries we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers. It is the clients' responsibility to satisfy themselves with any local laws and applicable insurance options, if any, for any facilities used or hired.

3. Substitution
The Company or their agents and associated companies reserve the right to substitute hotels booked with a similar category or upgrade to a higher category at no extra cost to the passenger. Hotels reserve the right to close facilities due to operational requirements without prior notice. Services and facilities at hotels may change without notice.

4. Itinerary Alterations
While every effort is made to keep to all itineraries, the Company reserves the right to cancel any tour/travel arrangements prior to departure, in which event the entire payment will be refunded by the Company in full and final settlement of all further
liability of whatsoever nature, howsoever arising, which may arise as a result of such cancellation. The duration of the travel package may have to be extended or curtailed owing to unforeseen changes in transport schedules. Any resultant expense will be borne by the passenger, and any saving refunded.

5. Travel Delays
The Company does not hold itself responsible for any delays prior to departure, or during the course of its tours, brought about by technical difficulties, strikes, weather conditions or any other unforeseen circumstances which are beyond its control. It is understood that any expenses relating to these unscheduled extensions (e.g. hotels, meals, airfares, telephone calls, etc.) will be for the passengers' account. Losses due to travel delays may not be refundable however, we will always use our best endeavour to negotiate refunds on behalf of passengers.

6. Force Majeur (superior force)
The Company does not accept liability or pay you compensation where the performance of our contractual obligations is affected by "force majeure" (included but not limited to war, threat of war, riot, civil or political unrest, industrial dispute, terrorist activity, natural or nuclear disasters, fire, adverse weather conditions, closure of ports or airports, air traffic control delays, technical problems, circumstances amounting to "force majeure". The company will always use its best endeavours to assist passengers where necessary and or possible.

7. Unused Services
No refunds will be considered for any unused services irrespective of whether they form part of the basic package, or whether they are in respect of pre-booked optional arrangements. No refunds can be considered on partially unused hotel accommodation, flights or car rentals.

8. Special Requests
Should you have any special requests these should be conveyed to us at the time of booking. The Company will endeavour to comply with special requests however the Company cannot guarantee that these special requests will be met.

9. Travel Documents
9. Travel Documents - It is the responsibility of each passenger to ensure that they are in possession of the correct documentation prior to departure. 
The Company shall not accept responsibility for any consequences of any nature whatsoever, arising from the passenger 
failing to ensure that he/she has complied with the necessary health/passport/visa/re-entry permit requirements. 
Passports must be valid for a minimum of 6 months after your intended return date.
9.1 The Issuing of a Visa is not the responsibility of Legend Tours and is at the Sole Discretion of the Issuing Government.
Legend Tours will not be liable should the visa of the applicant not be issued for any reason whatsoever and cancellation costs/change of booking costs/ loss of days based on original confirmation, should important travel documents, i.e.: Visa’s, passports etc. not be issued in due time prior to travel dates. 
The Visa fees as levied to the applicants are non- refundable under any  circumstances whatsoever. 
9.2 Legend Tours will not be liable for ANY extra costs incurred during the traveller's stay, all extras should be settled directly before check - out at Hotel.
9.3 The Applicant agrees to indemnify and hold Legend Tours , its officers, directors, agents, subsidiaries, clients, joint venture partners and employees, harmless from any claim, expense, loss, damages or demand, including reasonable attorneys fees, incurred or sustained by Legend Tours and / or its officers, directors, agents, subsidiaries, clients, joint venture partners and employees arising out of the breach of these terms & conditions by the Applicant and / or any act of omission or commission attributable to the Applicant (or) violation by the Applicant of any law of any country or the rights of a third party. 
In no event and under no circumstances shall Legend Tours and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever to anyone.

10. Travel Insurance
Travel insurance is essential. We strongly advise passengers to take out travel insurance against cancellation, curtailment, illness, loss of baggage, personal accident, personal liability and default at the time of booking.

11. Amendments to Airline Tickets
Once tickets have been issued; a cancellation fee will be levied by the airline in question (this fee varies from airline to airline and can range from 25% up to 100% of the fare paid plus VAT) should any changes be requested. Such changes specifically include, but are not necessarily limited to, any changes which are required to be effected due to the incorrect spelling of a passenger's name, change to travel dates or routing. In some cases, once issued, any changes will result in a 100% cancellation fee. Airlines are non-negotiable to changes post ticket issuance.
 
12. Reservations and payment
Upon confirmation the following payments are due
A non-refundable deposit (as agreed upon) of the total price invoiced is payable at the time of making your reservation. the total cost of air tickets and airport taxes must be paid by the due date as stipulated by the airline concerned.
The balance of payment is payable not less than 1 MONTH prior to departure.
The Company reserves the right to cancel any reservations for which the total amount due has not been received by the due date, in which event the deposit paid will be forfeited to the Company. Reservations will only be considered firm bookings when the deposit has been received by the Company. The Company guarantees the price of land arrangements once full payment is received, except where subsequent increases are beyond our control - these include but are not limited to change to government taxes.

13. Cancellations and Curtailment
Land Arrangements (hotels, tours, transfers)
All deposits are non-refundable/non-transferable. In the event of a cancellation, the following cancellation fees will be imposed:
Travel during Peak Periods - Easter & Festive season
Passengers who cancel at any time prior to departure will forfeit 100% of the total tour cost.
Travel Outside of Peak Periods
Passengers who cancel at any time prior to departure will forfeit their deposit. Passengers cancelling within 8 to 4 weeks of the departure date will forfeit their deposit plus an additional
40% of the total tour cost, within 4 to 2 weeks of the departure date, their deposit plus 50% of the total tour cost and within 2 weeks of the departure date 100% of the total tour cost will be
forfeit.

14. Air tickets
Cancellation fees apply once air tickets are issued. The cancellation fees range between 25% up to 100% plus VAT of the total airfare paid, dependant on the class of travel and the airline concerned. During peak periods - once issued, tickets cannot be changed and are non-refundable. Airlines are non-negotiable to changes post ticket issuance. Passengers are reminded that they are responsible for reconfirmation of flights and flight times at least 72 hours prior to departure to ensure the airline has had no schedule or time changes. Failure to reconfirm flights with the airline concerned could lead to the cancellation of the flight reservation. The Company is not responsible for the overbooking by airlines resulting in passengers being denied boarding. Providing passengers adhere to check in time, it is the airlines responsibility to reroute or rebook flights.

15. Amendments
An amendment fee of R300 will be charged for each amendment made to a fully confirmed reservation. This amendment fee excludes the applicable airline reissue/cancellation fee (applicable if tickets have already been issued).
Amendments made within 6 weeks of departure, in the case of passengers travelling outside of peak season, and within 12 weeks of departure, in the case of passengers travelling during peak season, will attract the applicable cancellation fees (as set out in clause 13 above) in addition to this amendment fee.

16. Late Booking Fee
A late booking fee of R500 will be charged for requests received within
7 days of departure. Once confirmed these bookings will carry the cancellation fees as set out above. Due to the policies of our suppliers we require full payment before we can request availability for bookings made within 10 days of departure.

________________________________________________________________________________________________

This document together with the Company confirmation/invoice/itinerary/standard terms and conditions constitutes the sole record of the agreement between the parties. No party shall be bound by any representation, warranty, and promise of the like not recorded herein. No addition to these Standard Terms and Conditions shall be of any force or effect unless in writing and signed by a duly authorised representative of the Company No indulgence which the Company ("the grantor"), may grant to the passenger ("the grantee"), shall constitute a waiver of any of the rights of the grantor, who shall not thereby be precluded from exercising any rights against the grantee which may have arisen in the past or which might arise in the future. All costs and disbursements, including legal costs on the attorney and client scale incurred by the grantor in recovering any damages and payments payable by the passenger to the Company shall be for the passenger's account.
These terms and conditions shall be governed by the laws of The Republic of South Africa.

Legend Tours is a registered member of SATSA (Southern African Tourism Services Association) and as such abides by its constitution and code of conduct.

If you are not entirely happy with the services offered by Legend Tours or any of the services provided to you by any hotel, ground handler, tour operators or airline, please address your complaint in writing to our Customer Services Department at holidays@legendtours.co.za. It is very important that you inform us immediately if you are not satisfied with any service as this will enable us to resolve the problem for you. If you do not give us the opportunity to resolve a problem, when it occurs, your right to compensation may be reduced or evoked.
 


Registering a birth

All children born in South Africa must be registered within 30 days of their birth (in terms of the Births and Deaths Registration Act, 1992. 

A parent, parents, guardian or any other person legally responsible for the child must complete Form BI-24 (with black ink only) and it must be submitted to the nearest office of the Department of Home Affairs if you are in South Africa, or the nearest South African embassy, mission or consulate if you are overseas. 

Once the child’s birth has been registered, an abridged birth certificate is issued free of charge, usually a day or so after the registration application has been submitted.

 

Getting copies of birth certificates


Unabridged birth certificates are issued upon request to persons who are:

  • South African citizens by birth or naturalisation
  • Children of South African citizens who were born abroad

 

If you need additional copies of an abridged birth certificate (which could be either computer printed, a certified copy of the birth register or hand written) or copies of an unabridged birth certificate you must: 

  • complete Form BI--154 and submit it to the nearest office of the Department of Home Affairs if you are in South Africa, or the nearest South African embassy, mission or consulate if you are overseas
  • pay the required fee for the application

Undocumented Foreign Nationals who are born in South Africa are issued with a certificate free of charge on registration of their births.

 

Late registration of a birth

Births reported after 30 days have additional requirements. These types of registration of births are divided into three main categories:

  • After 30 days by before one year
  • After one year but before 15 years
  • 15 years and older (Follows new LRB process)

 

After 30 days but before one year

  • Form BI-24 must be completed and submitted along with written reasons why the birth was not registered as required by the Births and Deaths Registration Act.
  • If successful, the application will then be forwarded to the DHA Head office for the allocation of an identity number and for archiving.

 

After one year but before 15 years

You must still complete Form BI -24/1and attach written reasons why the birth was not registered as required by the Births and Deaths Registration Act.  In addition, you must provide documented proof in the form of:

  • The identity and status of the child - an affidavit by the parents
  • If the parents are deceased, an affidavit by a close relative at least 10 years older than the child who is familiar with the circumstances of the child’s birth
  • Any other documents which could help establish the identity of the child.

 

The following documents are required to ensure the quick processing of your application:

    • A certificate by the hospital or maternity home where the child was born. The certificate must be signed by the person in charge and must have the institution's official stamp
    • Confirmation of the child's personal details as extracted from the school register of the first school attended by the child. The confirmation must be on the school's official letterhead, be signed by the principal and must have  the school's official stamp
    • The child's baptismal certificate
    • In the case of abandoned children, a social worker report must be submitted
    • A clinic card
    • School reports
    • Any other documentary evidence that may assist in proving the child's identity and status.
  • Upon application, you will be interviewed and your fingerprints will be verified against the national database.
  • If successful, your application will then be forwarded to the DHA Head office for the allocation of an identity number and for archiving.

 

After 15 years

  • You must complete Forms DHA-24, DHA-24/A x 2 and DHA-288 for the registration of birth.
  • You must be a South African citizen or permanent residence permit holder with a valid South African Identity Document.

 

Registering the birth of a child born within wedlock

Children born within wedlock can be registered under the surname of the father and mother jointly, where both parents have given consent (subject to the signatures on the margin).

Form BI-24must be completed (with black ink only) and it must be submitted to the nearest office of the Department of Home Affairs if you are in South Africa, or the nearest South African embassy, mission or consulate if you are overseas.

Once the child’s birth has been registered, an abridged birth certificate is issued free of charge, usually a day or so after the registration application has been submitted.

 

Registering the birth of a child born out of wedlock

Children born out of wedlock are registered under the surname of the mother. They may also be registered under the surname of their biological father provided that the father acknowledges paternity and both the father and the mother consent to the registration of the child under the father’s surname in the presence of a Home Affairs official.

Form BI-24 must be completed (with black ink only) and it must be submitted to the nearest office of the Department of Home Affairs if you are in South Africa, or the nearest South African embassy, mission or consulate if you are overseas.

Once the child’s birth has been registered, an abridged birth certificate is issued free of charge, usually a day or so after the registration application has been submitted.

Visa Requirements for SA Citizens

There are still some some countries that South Africans can visit by buying a last-minute ticket and be on your way in no time because you can ether visit without a visa or get one as you enter - as long as you have a valid passport.

The list below can change overnight because some of the requirements, so do remember to double check before you buy your ticket.

Europe – Ireland, Turkey, Andorra, Kosovo

The Caribbean – Anguila, Antigua and Barbuda, Bahamas,

Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Haiti, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, US Virgin Islands.

Central and South America – Argentina, Belize, Brazil, Chile, Colombia, Costa Rica, Ecuador, Falkland Islands, Honduras, Nicaragua, Paraguay, Panama, Peru, Uruguay, Venezuela.

Australasia – New Zealand Only

Asia – Hong Kong, Israel, Macau, Malaysia, Palau, Philippines, Singapore, South Korea, Thailand.

Africa – Kenya, Botswana, Cape Verde, Lesotho, Malawi, Mozambique, Namibia, Rwanda, Saint Helena, Senegal, Swaziland, Zambia

Indian Ocean – Maldives, Mauritius, Seychelles

South Pacific – Fiji, Micronesia, Nauru, Samoa, Tuvalu, Vanuatu

LEGEND TOURS : THE COMPANY

Legend Tours is a South African, tour operator based in Cape Town that delivers world-class service to the highest standards in South Africa and abroad. Between 1994 and 2014 – Faiz has laid a solid foundation for the company. The company has responded to the changing South African and global tourism landscapes through innovation, with insight, whilst remaining at the cutting edge of market research and product development, but always prioritising excellent service Faiz was elected Vice-Chairperson (2001) and then Chairperson (2002) of SATSA Western Cape. In 2003, he was elected to the National Executive of SATSA and was National Vice-President of SATSA in 2004-2005. Other positions he has held include:

  • Executive member of the Tourism Grading Council of South Africa (2004-2005)
  • Board member of Tourism Business Council of SA (2005-2007)
  • Member of the Ministerial Committee on the Black Economic Empowerment (BEE) Tourism Scorecard (2004)

Faiz feels passionately about meeting the aspirations, expectations and needs of previously disenfranchised entrepreneurs in Africa. An outspoken advocate for emerging entrepreneurs, he campaigned to get government to provide financial support for emerging SMMEs and became one of the first TEP (Tourism Enterprise Programme) clients in 2000. He provided strategic input into the Tourism Business Forum committees and was instrumental in SATSA launching the Cape Tourism Showcase and the Tourism Mentorship Programme. Diversifying into Africa: By 2000, Faiz realised that the next growth opportunity lay in tapping into the African market and started an Inbound Division of Legend Tours. In 2001, assisted by SA Tourism, he made his first trip to Nairobi where he met with SAA representatives. It was the start of a close working relationship with SAA and the beginning of a journey of learning how to do business in Africa. Over the next decade, Legend Tours learned that there is no such thing as a homogeneous African way of doing business. Each country (and region) is different. Today, Legend Tours operates in the SADC countries and in East and West Africa and has built up a network of reliable and reputable suppliers.


The Middle East

Legend Tours has also identified the Middle East as another non-traditional, untapped market. As a Muslim, and having travelled to Saudi Arabia with his family on a spiritual pilgrimage, Faiz understands the nature of travellers from the Middle East. More importantly, the potential of these markets lies in the fact that these tourists travel during South Africa’s low season, which would help even out the income stream by boosting the winter troughs.


What sets us apart?

Service Excellence

“Service Excellence – African Style”. This sums up Legend Tours’ commitment to customer service excellence. All staff members have just one priority: for their customers to have a hassle-free and enjoyable trip.


Legend Tours also knows that service excellence is possible only when the clients’ needs are understood. “We are really happy with your service that is the reason we always use you.” Presannan Pillai, Rickshaw Travels, Nairobi, Kenya



Terms & Conditions apply:
All packages are subject to availability and currency fluctuations. Prices are subject to change without prior notice. Rates valid for consecutive nights. Pre-bookings are essential.